Privacy Policy
Welcome to the “E-Health” platform.
Effective Date: March 2025
[1] Introduction
1.1. Please read the Policy carefully before accessing or using the https://www.doctorecommunity.com and
“E-Health” App.
1.2. To effectively protect the privacy of users and improve their experience on the “E-Health” platform, we
have prepared this policy to clarify our practices and procedures regarding personal data and
information collected through the App, its services or any features associated with it.
1.3. By accessing or using the “E-Health” platform, you consent to the collection, use and sharing of
personal data in accordance with this policy.
1.4. The policy is available in both Arabic and English, and in case of any conflict between the English
version and the Arabic version, the approved version is the Arabic version.
[2] Collect of Data
2.1. We collect and process certain personal data obtained directly or indirectly, using various methods
including:
2.1.1. Account Data, including:
2.1.1.1. Doctors’ data, such as the name of the doctor, CR data, tax number, contact numbers,
email, address, or any other contact information.
2.1.1.2. User data, such as full name, email, mobile number, and other data.
2.1.2. Account log-in data, such as login ID, password, or other security codes .
2.1.3. Medical record data, such as the patient's name, gender, age, contact data, address, doctor's
name, medical record and history, health condition diagnosis, and other data.
2.1.4. Contact Data includes any data provided by the user when communicating with us, whether
through the App or email, or when reporting a problem such as name, email, subject, and
message content.
2.1.5. Payment data such as your card billing information, type, number, expiration date, and card
verification code.
2.1.6. Technical data, such as internet protocol (IP) address used to connect your device to the
internet, internet service provider, referral/exit pages, device ID, advertising ID, and operating
system, types of add-ons, date and time, number of clicks, information about your use of our
services, and data related to networked devices.
2.1.7. Partners data, such as data provided to us by marketing partners, and other third parties.
2.1.8. Other sources data, such as data that the user provides to us by filling out the forms available
on the App, feedback, opinions, comments, or any other means. or the data we obtain when
you login through the authentication services of external parties such as Facebook or Google.
2.2. You must provide complete, true, and accurate data, and maintain the confidentiality of your account,
and identify who can access and use your account.
[3] Use of Data
We use the personal data we collect about or from users for the following purposes:
3.1. To assist in the registration of accounts and identify users when using the platform.
3.2. To communicate with users and respond to their questions and inquiries.
3.3. To process and complete payments and share payment data with payment gateways.
3.4. To measure and understand the effectiveness of the ads we provide to users, and to send them
appropriate ads.
3.5. To manage, evaluate, and develop our business including the development of services or the addition
of new services.
3.6. To monitor the App and detect, prevent, and process technical issues.
3.7. To send administrative messages, security alerts, and updates to the terms of use and privacy policy.
3.8. To comply with our legal obligations, enforce our terms and policies, and applicable legal procedures
and requirements.
3.9. For promotional, advertising, marketing, and analytical purposes, conduct market research, and
surveys.
[4] Share of Data
4.1. We may share personal data based on the legal basis as follows:
4.1.1. To enforce our terms and conditions and privacy policy.
4.1.2. To implement the terms and policies of the App, and any special agreements with the App.
4.1.3. For the purposes of investigating irregularities, any illegal acts, or any suspicious acts.
4.1.4. To protect the rights, ownership, security, or reputation of the App, or any of its users.
4.1.5. To protect against suspected fraud, illegal activities, or any situations involving potential threats
to the safety of any person.
4.2. We may share data with third-party service providers who provide services or functions on our behalf
such as hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT
services, customer service, e-mail delivery services, credit card processing, and other similar services
to enable them to provide services and to fulfill your orders. We may also authorize third-party
suppliers to collect information on our behalf, including, for example, as necessary to operate features
of the App or to facilitate the delivery of online advertising tailored to your interests.
[5] Retain of Data
5.1. We retain your personal data for as long as necessary to provide our services, for as long as you
continue to receive our services, and for as long as your account remains registered with us, or for a
longer period to comply with the legal obligations to which we are subject or defend claims brought
against us.
5.2. We will retain your personal data associated with your account in our archives for the period necessary
to fulfill the purposes set out in this policy unless a longer retention period is required or permitted by
the laws. How long we keep your personal data will vary depending on the purpose of use and
collection .
5.3. We may store encrypted database backups outside of our website with a third-party storage provider
to ensure data security in the event of an emergency or disaster.
[6] Protect and Safe Data
6.1. We shall commit to protecting and securing your personal data when you visit the “E-Health” platform
or communicate with us via email. We also take appropriate action with relevant data protection laws,
including requiring our service providers to implement appropriate measures to protect the
confidentiality and security of your data.
6.2. We also take technical and physical measures to prevent and protect against the risks of destruction,
damage, loss, alteration, infringement, unauthorized disclosure, unauthorized access, or unlawful
processing of your data.
6.3. Although we do our best to protect the data of all users, we do not guarantee that the data will be
protected from the risks of all such protection being breached and the data being used in an abusive
manner.
[7] Update of Data
7.1. The user can update, complete, modify or correct his personal data at any time by accessing the “My
Account” tab after logging in to the account.
7.2. When updating personal data, we will ask you to verify the identity verification data before we can
take any action at your request, if you have trouble handling your account, please contact “E-Health”
support.
[8] Transfer of Data
Your data may be processed outside the country in which you live, and regardless of where your data is
used, processed, or stored, we will comply with our obligations under this policy.
[9] Business Transfer
We may share your personal data for the purposes of transferring business to a new entity, including
merger, acquisition, reorganization, assets sale, joint venture, assignment, transfer, bankruptcy, or similar
disposition of all and/or any portion of our business or assets during negotiations, so your data will be an
asset transferred to third parties. You acknowledge and agree that any entity that acquires our business
may use your personal data as set out in this policy.
[10] EXTERNAL LINKS
10.1. “E-Health” platform may contain links to third parties' websites, and any personal data you provide
on third-party websites are provided directly to the operators of such services and is subject to those
operators’ policies, if any, governing privacy, and security, even if accessed through our platform.
10.2. The user must review the privacy policy and terms of use of the third party when you visit any of
these external applications or sites.
[11] User Responsibility
11.1. The user is responsible for the accuracy and correctness of the data he provides to us on the “E-
Health” platform.
11.2. The user is responsible for keeping the confidentiality and privacy of his data and agrees not to share
or disclose them to others.
11.3. The user acknowledges not using any means that would help others to collect user data, including e-
mail, mobile numbers, and other means of communication.
11.4. The user agrees that we only control the data collected by us and we shall not control any data
provided by the parties outside the “E-Health” platform.
11.5. The user has a significant role in protecting his personal data, through the following:
11.5.1. Viewing, controlling, or modifying the data that identifies his account.
11.5.2. Use a strong password which you only use for your account.
11.5.3. Never disclose account data to anyone else, particularly the account login data.
11.5.4. Limit access to your device you use to login the “E-Health” platform as possible.
11.5.5. Log out always at the end of the session, especially when using someone else's device or in
public internet places.
11.6. We will not be responsible for the user’s failure to keep the confidentiality of his data or any actions
resulting from third parties accessing it.
[12] Marketing Messages
We may send you notifications to your email registered to us if you subscribe to newsletters. If you wish
not to receive such messages, you can unsubscribe by following the instructions included in the notification
or email. However, even if you opt out of receiving these messages, we reserve the right to send you non-
marketing messages (such as administrative messages, security alerts, updates to our terms and policies of
use or privacy policy).
[13] Re-Marketing
We may use remarketing services to advertise to you on third party websites after you have visited the “E-
Health” platform. We and our third-party use cookies to inform, optimize, and serve ads based on your
previous visits to our platform.
[14] Children’s Privacy
We take children’s (who are under 18 years old) privacy seriously. We do not knowingly collect Personal
Information from children. If you are a child (under 18 years old), you are not authorized to use the “E-
Health” platform, and we request that you do not submit any Personal Information without the express
consent and participation of a parent or guardian.
[15] Modifications
15.1. This policy may be modified from time to time to reflect changes in our policies and legal obligations.
15.2. All modifications will be effective immediately upon posting on this page and updating the "Effective
Date" set out above.
15.3. Your continued use of the “E-Health” platform after updating this policy constitutes your express
consent of such modifications and your legal acceptance of the new terms.
15.4. Please review the privacy policy from time to time for its terms and updates.
[16] Contact Us
In case you have questions or inquiries about this policy, please contact us at:
E-mail: Doctorecommunity@gmail.com.
Website: www.doctorecommunity.com
All rights reserved to the “E-Health” platform | © 2025.